Founded in 2001, Doula UK is a leading organisation dedicated to providing life-changing support to families in the childbearing year. With approximately 700 doulas working across the United Kingdom, Doula UK ensures that each member undergoes rigorous training, mentoring, and adherence to its code of conduct. Their mission is to nurture their membership so that doulas can unconditionally support the needs of everyone involved in pregnancy, birth, and the postnatal period.
As Doula UK grew in membership and complexity, managing registrations, training, mentoring, and subscription payments became increasingly challenging. Their existing system was outdated and unable to efficiently handle the diverse needs of their operations, leading to time-consuming manual processes and difficulty scaling their support for members. They required a streamlined, user-friendly solution to:
Simplify the registration and onboarding of new doulas.
Facilitate mentee searches for prospective mentor doulas.
Track the training and progress of members, allowing mentors to sign mentees off.
Enable administrators to efficiently manage memberships and policies.
Handle subscription payments securely and reliably.
We developed a bespoke membership management system tailored specifically to the needs of Doula UK. The system includes:
Registration Management: A seamless process for new doulas to join and complete their onboarding.
Mentor Matching: A powerful search feature that connects prospective doulas with mentors across the UK.
Training Progress Tracker: An intuitive interface for tracking each doula’s progress through their training, mentoring, and recognition journey.
Administrator Dashboard: A comprehensive toolkit for administrators to manage memberships, policies, and compliance effortlessly.
Payment Integration: Secure subscription management with automated reminders and payment tracking.
User-Friendly Design: A clean, accessible design to ensure ease of use for doulas, mentors, and administrators alike.
Since implementing the system, Doula UK has experienced:
Enhanced Efficiency: Administrative tasks that previously took hours are now completed in minutes.
Improved Member Experience: Prospective and current doulas can easily navigate their training and mentorship journeys.
Scalability: The system supports Doula UK’s growing membership, with the capacity to handle future expansion.
Secure Transactions: Subscription payments are now managed securely, reducing the risk of errors and missed renewals.