Member records, training status, mentoring progress, and subscription payments were being managed across separate, disconnected systems.
Doula UK
A membership management platform supporting member records, access, administration, and service delivery for a national organisation.
Founded in 2001, Doula UK supports approximately 700 doulas working across the UK, ensuring each member completes required training, mentoring, and adherence to its code of conduct.
As the organisation grew in membership and complexity, managing registrations, training records, mentoring, and subscription payments became increasingly difficult to handle through existing systems.
The platform needed to give the internal team proper control over member data and workflows, while making services and information easier to access for members themselves.
Member records, training status, mentoring progress, and subscription payments were being managed across separate, disconnected systems.
Manual processes were creating significant time overhead for the internal administration team.
Visibility of member information was limited, making it harder to manage the membership effectively as numbers grew.
Service delivery, including member communication and support, was constrained by the limitations of existing tools.
The organisation needed a platform that could evolve alongside its growing membership and programme complexity.
A central system provides the Doula UK team with full visibility and control over member records, status, and activity.
Each member has a structured profile containing training records, mentoring status, compliance information, and subscription details.
Members can access their own records and relevant services through a clear, account-based interface.
The internal team can manage members, review records, process registrations, and handle administration through a purpose-built admin interface.
Processes for registration, training, mentoring, and ongoing membership management are handled through structured workflows rather than ad hoc manual steps.
The platform is built to support the continued growth of the membership and the evolution of the organisation's programmes over time.
The internal team has clear, structured visibility of all member records and status in one place.
Structured workflows have replaced manual processes, reducing the time and overhead required to manage the membership.
Registrations, training records, and membership status are managed consistently through the platform.
Members can access their own information and services more easily through a clear, account-based interface.
The system is built to accommodate the ongoing growth of the Doula UK membership and the development of new programmes.
Collaboration
User workshops, UX and interface design delivered in by Sail Creative.
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