Last year, the government had lifted lockdown restrictions on pubs but required their operators to keep a record of their patrons. The extra measure would serve to track any subsequent outbreaks of covid-19, but presented a new challenge to pub owners and their staff regarding providing service while maintaining the social distancing that at the time was still the public’s main means of defense against the pandemic. Enter Askew Brook and RecordCustomer.com.

With this software tool, which Askew Brook offered to area pubs free of charge, customers could sign themselves in at their pub of choice, relieving staff of the extra burden of signing customers in and management of devising new procedures at short notice. This removed a barrier to their operation, giving customers the opportunity to visit their local pub again.